Booking Policy

Level Four Studio Rental Terms & Conditions

We want every guest to have a great experience at Level Four Studio. Please review these Terms & Conditions carefully before booking. By making a booking, submitting payment, or entering the Studio, the Renter confirms that they have read, understood, and agreed to these Terms & Conditions. A physical signature is not required.

1. Booking & Payment

Full payment is required at the time of booking to confirm your reservation. Your booking is not secured until payment has been received. Studio rates are based on the current rates published by Level Four Studio at the time of booking and are subject to applicable taxes. Any additional charges incurred during or after your rental—including overtime, damages, excessive cleaning, or approved equipment or seamless backdrop usage—will be billed separately.

2. Cancellations & Rescheduling

Level Four Studio does not provide refunds for cancelled bookings. Bookings cancelled more than 72 hours before the rental start time may be rescheduled for a future date, subject to availability. Bookings cancelled within 72 hours of the rental start time are non-refundable and non-transferable. If Level Four Studio must cancel a booking due to unforeseen circumstances, the Renter will receive a full refund, studio credit, or the option to reschedule, at the Renter’s choice.

3. Rental Period & Overtime
Your rental begins and ends at the times booked. Your rental time includes setup, shooting, breakdown, and cleaning.Access before or after your booked time is not permitted unless arranged in advance. A 15-minute grace period is provided for departure only and does not constitute additional rental time. If you or anyone in your party remains in the Studio beyond your booked rental period, overtime charges will apply at the applicable Studio rate.

4. Guests & Capacity

The person making the booking is responsible for everyone attending the rental, including clients, crew members, vendors, and guests.
Please notify Level Four Studio in advance if you are planning a large crew, event, or production. Parties of more than 10 people require approval before booking. All guests must respect the Studio, building, and other businesses in the building. Noise must be kept at a reasonable level.

5. Studio Care & Cleaning

The Studio must be left in substantially the same condition in which it was found.

Before leaving, please:

  • Return furniture, décor, and equipment to their original locations.

  • Remove all tape from the floors.

  • Dispose of normal garbage in the provided bins.

  • Remove props, set pieces, large amounts of garbage, and materials you brought into the Studio.

  • Take all personal belongings with you.

  • Leave the kitchenette and washroom tidy.

  • Turn off lights.

  • Ensure the Studio is locked when you leave.

Excessive cleaning may result in a minimum $200 cleaning fee.

Items left in the Studio for more than three days may be considered abandoned and discarded without compensation.

6. Furniture & Equipment
All studio furniture, fixtures, décor, and equipment must be treated with care and may not be removed, altered, or relocated outside of normal use without prior approval.

The Studio includes:

  • 1,200 sq. ft. daylight loft studio

  • 40 feet of south-facing floor-to-ceiling windows

  • Sheer and blackout curtains

  • Curated furniture and styling pieces

  • V-Flats

  • C-stands and basic grip equipment

  • Rolling work table

  • Kitchenette

  • Washroom

  • Heating and air conditioning

  • Wi-Fi

The Studio Does NOT include:

  • Strobe lights and/or continuous lights

  • Hand-painted canvases are not available with the rental, if you would like to inquire about renting one with your booking, please reach out. The wall mounted seamless backdrops are available for you to use.

If you notice any damage or equipment malfunction when you arrive, please notify Level Four Studio as soon as possible and, where applicable, provide a photo before your session begins.

7. Damage & Security Deposit
The Renter is responsible for any damage caused during their booking by themselves or anyone in their party, including clients, crew members, vendors, or guests. This includes damage to furniture, walls, floors, windows, fixtures, equipment, or other Studio property. Repair or replacement costs will be charged to the Renter. A valid credit card must be kept on file at the time of booking as security for your rental. No security deposit will be charged upfront. The card on file may be charged after your rental for any additional fees or costs resulting from damage, excessive cleaning, overtime, missing or damaged equipment, or violation of studio policies. If no additional charges apply, no charge will be made to the card on file.

8. Studio Rules & Prohibited Activities

The following are not permitted without prior written approval:

  • Smoking or vaping anywhere in the Studio or building.

  • Open flames or candles.

  • Glitter, confetti, powder, sand, fake snow, loose pigment, or similar particulate materials.

  • Paint, body oil, or other difficult-to-clean materials.

  • Nails, screws, drilling, or permanent attachments to walls, floors, windows, or ceilings.

  • Dragging furniture across the concrete floors.

Unauthorized use of glitter, confetti, powder, sand, fake snow, loose pigment, or similar materials will result in a minimum $500 cleaning fee, plus any additional costs required to repair or restore the Studio.

If you are planning something outside of a typical photo or video production, please contact us in advance so we can confirm whether it is permitted.

9. Noise & Conduct
The Studio is located in a shared building. Noise must be kept at a reasonable level and guests must be respectful of neighbouring businesses.
Any fines, complaints, or costs resulting from the Renter’s activities are the Renter’s responsibility. Illegal, dangerous, or negligent activities are prohibited. Level Four Studio may terminate a booking immediately if these Terms & Conditions are violated or if the Studio, building, or other people are placed at risk. No refund will be provided for unused rental time.

10. Alcohol
Alcohol is permitted only where allowed by applicable laws and building rules.
The Renter is responsible for obtaining any required permits or licences and for the conduct of all guests.

11. Pets
Pets are not permitted in the Studio unless approved in advance.

12. Liability
Use of the Studio and its equipment is at the Renter’s own risk.

To the extent permitted by law, Level Four Studio is not responsible for loss of or damage to the Renter’s personal belongings, property, or equipment, or for injuries arising from use of the Studio, except where caused by Level Four Studio’s negligence or wilful misconduct.

The Renter is responsible for the actions of everyone attending their booking and agrees to indemnify Level Four Studio against claims, losses, damages, and costs arising from their use of the Studio or the actions of their party, except where caused by Level Four Studio’s negligence or wilful misconduct.

13. Compliance & Insurance
The Renter is responsible for complying with all applicable laws, bylaws, building rules, permits, licences, and insurance requirements relating to their booking. Level Four Studio may require proof of liability insurance for certain events, productions, or higher-risk bookings.

14. Governing Law
These Terms & Conditions are governed by the laws of Ontario and the applicable laws of Canada.

15. Definitions
“Level Four Studio,” “Level Four,” “Studio,” “we,” “us,” or “our” refers to Level Four Studio and its owners, employees, contractors, and representatives. “Premises” refers to the Level Four Studio space and any areas made available to the Renter as part of the rental. “Renter” refers to the individual or entity making the booking, including all guests, clients, crew, vendors, or other persons brought into the Studio by the Renter.

Questions? If you have any questions about these Terms & Conditions or your booking, please reach out before your rental.